Help Center

Making a Purchase

What items can I order online?

Currently, we offer sports helmet decals, stickers and decals for purchase online. All other products including the aforementioned can be submitted for quotes on our website. A Customer Service Representative will respond to your request within 1 business day with a price quote.

Can I reorder less than the minimum amount of decals displayed on your website?

All orders placed must be in accordance with our displayed minimum purchase requirements. Any orders requested for less than the minimum purchase amount may be subject to setup fees.

Payment Information

How is sales tax calculated?

Healy Awards determines sales tax in accordance with state and local laws and regulations. We charge applicable sales tax on all merchandise purchased and shipped in Wisconsin and Indiana.

If you have any questions about the tax rate on your invoice, or if you believe your order should be tax exempt, please call us at 800-558-1696.

What forms of payment do you accept?

Healy Awards currently only accepts credit cards as forms of payment online.

Credit cards that Healy Awards currently accepts online: debit cards (deducts from your bank account), Visa, MasterCard, American Express and Discover card.

Healy Awards also accepts payments by cash, check or money order, but will proceed with production of your order, once your check is received.

What if I do not have a credit card?

Healy Awards will accept purchases made with a debit card as long as it has the Visa or MasterCard logos. However, if this option does not apply, please call one of our Customer Service Representatives at 800-558-1696 to arrange payment by cash or check.

When is my credit card charged?

Your credit card is charged as soon as your order is placed.

Why is my credit card declined?

If you find that your credit card is declined during the checkout process, please contact Customer Service at 800-558-1696.

Do you accept payment by purchase order?

We currently accept payment by purchase order from approved schools only. Contact one of our Customer Service Representatives at 800-558-1696 to become an approved school and we will prepare a complete quote, including shipping charges, for your purchase order. We can also supply a W-9 form and complete any vendor registration form that you may require. Additionally, we can provide delayed billing or fall billing options for approved schools. This is only available on sports helmet decal orders.

Who do I make the check or money order out to?

Please make out any checks or money orders to:

Healy Awards, Inc.
N94 W14431 Garwin Mace Drive
Menomonee Falls, WI 53051

Receiving Emails

How do I sign up for email updates?

You may either sign up for emails by submitting your email through our website at the footer section of the page, selecting the checkbox to opt-in to receive emails during the account creation process or email [email protected].

Our emails are designed to give you important information on exclusive offers, product promotions, and sales.

I signed up for email updates, how do I unsubscribe?

Each promotional email that is sent to you contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply follow the instructions at the end of the email.

How do you protect my privacy?

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Artwork

What kind of custom artwork should I send with my order?

We prefer to work with Adobe Illustrator vector .EPS, .AI or .PDF files or Adobe Photoshop .PSD or .PNG files. However, we can work with .JPEG files, but prefer that it is at least a minimum of 100KB in size. If you have your logo in multiple formats, please send us the image that has the best resolution.

As a quality control measure, your instructions for personalization must be typed and sent with your order to insure proper spelling on the finished product. Documents prepared in ASCII or MS Word format are preferred. Please provide color camera-ready artwork of your mascot or school logo. Photocopies and faxed copies are not suitable for reproduction. We can re-create your logo if camera-ready artwork is unavailable. If submitting a digital photo it should be at least 4 mega pixels in size. Electronic digital files in JPEG, TIF or EPS format should have a minimum resolution of 200 dpi at a size of 8” x 10”. If a digital file is unavailable, we are also able to work with prints and transparencies.

I have a specific color that is not in your decal color chart. Can you match the color for me?

Yes, please send us the Pantone Color Number with your order and we will match it as close as we can. There is an additional fee for PMS color matching. Contact Customer Service for pricing. Please remember that colors will show differently on different computer monitors. Also, keep in mind that all colors vary with the printing process and the color and the surface of the material. Colors can also change over time, and variations may occur which are beyond our control. Although we do our very best to maintain the high possible quality assurance, we cannot always guarantee exact color matches. To best match your required color(s), we recommend that you send us a color swatch of what you want us to match.

Do I have to pay for artwork?

No, take advantage of our free artwork service. That's right - free! One of our professional designers will put together a great looking design based on your instructions and submit it to you for your approval. We will allow three revisions per design per customer. After three revisions, you may be charged for additional artwork changes, but our Customer Service staff will notify you if this is the case. Most of the time this does not occur as our experienced and creative staff will get you the artwork you are expecting the first time.

Can you print licensed or trademarked logos?

We cannot print officially licensed or trademarked logos as we do not have the license or trademark to print these logos. However, if you are the owner of a trademarked logo or have permission from the owner to use the logo, we will be able to print the logo for you.

Also, note that by approving the artwork proof we send to you for approval, you represent that you are the sole owner of all right, title, and interest in any artwork, designs, or logos you furnished to Healy Awards, Inc. that has been incorporated into the layout prepared by Healy Awards, Inc. You agree to fully indemnify and defend Healy Awards, Inc. from and against any and all liability, damages, costs, or expenses arising out of any claim that any artwork, design, or logo furnished by you to Healy Awards, Inc. or any portion thereof, infringes on the copyright or other proprietary right of any third party.

How long does it take to receive artwork proofs?

Artwork usually takes between 1-2 business days depending on the time of day that your order is submitted.

Billing

How do I get a copy of my receipt/invoice?

All customers will receive a hard copy or emailed copy of their invoice 2-3 days after receiving their order. However, if you misplace this invoice, you can contact [email protected] to receive an electronic copy of your invoice. Please include the following information if you have readily available: Customer Account Number, Account Name, Contact Name, Order Date, Email Address and Phone Number.

Other

Price Policy

All Prices are shown in U.S. Dollars. All prices are F.O.B. Seller's facilities. Prices, minimums, quantities and specifications are subject to change without notice.

Price Guarantee

We pride ourselves on our low prices that we are able to offer to our customers. However, if you happen to find a cheaper price, we will beat their price guaranteed. Carefully compare the two prices. Our guarantee only applies to competitor's products of the same size, ordered in the same quantity, of the same quality, and including the same services (i.e. setup, art, etc). Please let us know through a quote received from the competitor or through a website listing.

Rush Delivery

Please contact Customer Service at 800-558-1696 if you are looking to place a rush order. We will produce and ship your order faster if we can change our production schedule. Rush orders are available at no additional charge pending we have the capacity to fill your order in the required time.