Home » FAQ's - Help Section

FAQ's / Help Section

Shopping Online

What is the standard size of a decal?

Helmet decals come in all different shapes and sizes. We can make them any size that you prefer. Just be sure to include the size of the decal when placing your order online or with one of our Customer Service Representatives.

If you do not provide decal dimensions, our experienced art department staff will size your decal accordingly and send you back a proof that shows the dimensions. We recommend that you print out the proof, cut out the decal image and place it on a helmet to determine if it is the correct size for your team.

How do I submit our team logo or artwork for the design that we want?

Simply upload your artwork on our website during the order process or send us a copy of your logo/design to sales@healyawards.com. Note that we can only accept files up to 15MB through the website and 8MB by email.


Making a Purchase

What items can I order online?

Currently, we offer sports helmet decals, school spirit items and corporate items for purchase online. All other products including the aforementioned can be submitted for quotes using the "Get a Quote" feature on our website. A Customer Service Representative will respond to your request within 1 business day with a price quote.

Can I reorder less than the minimum amount of decals displayed on your website?

All orders placed must be in accordance with our displayed minimum purchase requirements. Any orders requested for less than the minimum purchase amount may be subject to a setup fee.


Payment Information

How is sales tax calculated?

Healy Awards determines sales tax in accordance with state and local laws and regulations. We charge applicable sales tax on all merchandise purchased in Wisconsin and Indiana.

If you have any questions about the tax rate on your invoice, or if you believe your order should be tax exempt, please call us at 800-558-1696.

What forms of payment do you accept?

Healy Awards currently only accepts credit cards as forms of payment online.

Credit cards that Healy Awards currently accepts online: debit cards (deducts from your bank account), Visa, MasterCard, American Express and Discover card.

Healy Awards also accepts payments by cash, check or money order, but will proceed with production of your order, once your check is received.

What if I do not have a credit card?

Healy Awards will accept purchases made with a debit card as long as it has the Visa or MasterCard logos. However, if this option does not apply, please call one of our Customer Service Representatives at 800-558-1696 to arrange payment by cash or check.

When is my credit card charged?

Your credit card is charged as soon as your order is placed.

Why is my credit card declined?

If you find that your credit card is declined during the checkout process, please contact Customer Service at 800-558-1696.

Do you accept payment by purchase order?

We currently accept payment by purchase order from approved schools only. Contact one of our Customer Service Representatives at 800-558-1696 to become an approved school and we will prepare a complete quote, including shipping charges, for your purchase order. We can also supply a W-9 form and complete any vendor registration form that you may require. Additionally, we can provide delayed billing or fall billing options for approved schools. This is only available on sports helmet decal orders.


Who do I make the check or money order out to?

Please make out any checks or money orders to:

Healy Awards, Inc. N94 W14431 Garwin Mace Drive
Menomonee Falls, WI
53051
What is your return policy?

Returns must be authorized by phone within 72 hours of receiving your order. Please contact Customer Service at 800-558-1696. Unauthorized returns will not be processed. Defective, shipping damaged or misprinted items will be replaced. We are unable to accept returns of customized products due to their unique nature, unless, a defect in manufacturing is present as reasonably determined by us. Please make sure that you approve the artwork proof that was sent to you prior to approving and putting your order into production.


Shipping Information

What shipping methods do you offer?

We ship all orders (except Signs & Record Boards) via UPS and offer UPS Ground, UPS Three Day Select, UPS 2nd Day Air and UPS Next Day Air Shipping Options. Please see the shipping map below for UPS's standard Ground shipping times from our location. We currently only offer UPS Ground shipping for online purchases. The reason for this is that we can put in a rush order, if there is available capacity, to save you money on shipping.

If you would like to place a rush order or use an expedited shipping method, please contact Customer Service at 800-558-1696.

Customer pick-up is also available for local Menomonee Falls (Milwaukee Area), WI orders.

Signs and Record Boards are shipped by truck and arrive within 3-5 business days of your scheduled ship date. Please contact Customer Service for a shipping quote.

Can I pick up my order?

Yes, customer pick-up is available for local Menomonee Falls (Milwaukee Area), WI orders. Simply select Pick-Up as your shipping option and our receptionist will call you when your order is ready for pick-up.

For Sign and Record Board orders placed by customers located in Wisconsin, we recommend picking up your orders at our location to save you money on the shipping costs. Most Signs and Record Boards can fit in the back of a pick-up truck or van, however, for larger 4' x 8' signs, we recommend using a trailer.

Why can't I ship to a PO Box or an APO Box?

UPS will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

Can items be shipped out of the United States?

At this time, we only ship products throughout the United States and Canada. For products shipping to Canada, please place your order over the phone with Customer Service at 800-558-1696.

How long will it take for me to get my order?

For best estimate of arrival date, add the days shown on the UPS Ground Shipping map below to the average production time stated for the item(s) you're ordering. Don't count Saturdays and Sundays, only business days.

What do I do if an item is missing from my shipment?

Please contact Customer Service at 800-558-1696 immediately to let us know that you are missing a product from your shipment.

What do I do if I received the wrong product?

Please contact Customer Service at 800-558-1696 within 72 hours of receiving the product to let us know that you received the wrong product.


Order Status

How do I track my order?

Once we ship the items in your order, you will receive a shipment confirmation email with your UPS tracking number included. You may use this tracking number at www.ups.com to monitor the order in-transit. If you inadvertently misplace this email, you may also contact a Customer Service representative to obtain the status of your order, by calling 800-558-1696.

Please note that the information available to Us is the same information that is available on the web site.

Is this website secure?

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Is my credit card information secure?

Healy Awards believes in providing a safe and secure shopping experience for all of our customers. We provide only the most stringent of security measures available on the Internet. We want you to feel comfortable that personal information such as your name, address and credit card number will be kept safe throughout your entire shopping experience at Healy Award's Online Store.

It is our policy to never send private information such as your credit card number via email. In fact, this is a policy we recommend you adopt in all of your Internet activities.

We designed the Healy Awards Online Store to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you'll be unable to inadvertently place an order through an unsecured connection.


Receiving Emails

How do I sign up for email updates?

You may either sign up for emails by clicking the link "Email Sign Up" on the home page, selecting the checkbox to opt-in to receive emails during the checkout process or email specials@healyawards.com.

Our emails are designed to give you important information on exclusive offers, product promotions, and sales.

I signed up for email updates, how do I unsubscribe?

Each promotional email that is sent to you contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply follow the instructions at the end of the email.

How do you protect my privacy?

We use security measures to protect against the loss, misuse and alteration of data used by our system.


Artwork

What kind of custom artwork should I send with my order?

We prefer to work with Adobe Illustrator vector .EPS, .AI or .PDF files or Adobe Photoshop .PSD or .PNG files. However, we can work with .JPEG files, but prefer that it is at least a minimum of 100KB in size. If you have your logo in multiple formats, please send us the image that has the best resolution.

As a quality control measure, your instructions for personalization must be typed and sent with your order to insure proper spelling on the finished product. Documents prepared in ASCII or MS Word format are preferred. Please provide color camera-ready artwork of your mascot or school logo. Photocopies and faxed copies are not suitable for reproduction. We can re-create your logo if camera-ready artwork is unavailable. If submitting a digital photo it should be at least 4 mega pixels in size. Electronic digital files in JPEG, TIF or EPS format should have a minimum resolution of 200 dpi at a size of 8” x 10”. If a digital file is unavailable, we are also able to work with prints and transparencies.

I have a specific color that is not in your decal color chart. Can you match the color for me?

Yes, please send us the Pantone Color Number with your order and we will match it as close as we can. Please remember that colors will show differently on different computer monitors. Also, keep in mind that all colors vary with the printing process and the color and the surface of the material. Colors can also change over time, and variations may occur which are beyond our control. Although we do our very best to maintain the high possible quality assurance, we cannot always guarantee exact color matches. To best match your required color(s), we recommend that you send us a color swatch of what you want us to match.

Do I have to pay for artwork?

No, take advantage of our free artwork service. That's right - free! One of our professional designers will put together a great looking design based on your instructions and submit it to you for your approval. We will allow three revisions per design per customer. After three revisions, you may be charged for additional artwork changes, but our Customer Service staff will notify you if this is the case. Most of the time this does not occur as our experienced and creative staff will get you the artwork you are expecting the first time.

Can you print licensed or trademarked logos?

We cannot print officially licensed or trademarked logos as we do not have the license or trademark to print these logos. However, if you receive written consent to use a trademarked logo on official letterhead from the organization, we will be able to print the logo for you.

How long does it take to receive artwork proofs?

Artwork usually takes between 1-2 business days depending on the time of day that your order is submitted.


Billing

How do I get a copy of my receipt/invoice?

All customers will receive a hard copy of their invoice 2-3 days after receiving their order. However, if you misplace this invoice, you can contact sales@healyawards.com to receive an electronic copy of your invoice. Please include the following information if you have readily available: Customer Account Number, Account Name, Contact Name, Order Date, Email Address and Phone Number.


Other

Price Policy

All Prices are shown in U.S. Dollars. All prices are F.O.B. Seller's facilities. Prices, minimums, quantities and specifications are subject to change without notice.

Price Guarantee

We pride ourselves on our low prices that we are able to offer to our customers. However, if you happen to find a cheaper price, we will beat their price guaranteed. Carefully compare the two prices. Our guarantee only applies to competitor's products of the same size, ordered in the same quantity, of the same quality, and including the same services (i.e. setup, art, etc). Please let us know through a quote received from the competitor or through a website listing.

Rush Delivery

Please contact Customer Service at 800-558-1696 if you are looking to place a rush order. We will produce and ship your order faster if we can change our production schedule. Rush orders are available at no additional charge pending we have the capacity to fill your order in the required time.