How long will it take for me to get my order?
Items Shipped by UPS: For the best estimate of arrival date, add the days shown on the map above to the average production time stated for the item(s) you're ordering. Don't count Saturdays and Sundays as UPS will only deliver on business days.
Items Shipped by Freight Truck: Add 3-5 business days to the average production time stated for the item(s) you’re ordering. Don’t count Saturdays and Sundays as truck shipments will only deliver on business days.
What shipping methods do you offer?
We ship all orders (except Signs & Record Boards) via UPS and offer UPS Ground, UPS Three Day Select, UPS 2nd Day Air and UPS Next Day Air Shipping Options. Please see the shipping map above for UPS's standard Ground shipping times from our location. Saturday delivery may be available in your area, but you will need to contact Customer Service if you wish to see.
Signs and Record Boards are shipped by truck and arrive within 3-5 business days of your scheduled ship date. Please contact Customer Service for a shipping quote.
Can I pick up my order?
Yes, customer pick-up is available for local Menomonee Falls (Milwaukee Area), WI orders.
For Sign and Record Board orders placed by customers located in Wisconsin and Northern Illinois, we recommend picking up your orders at our location to save you money on shipping costs. Most Signs and Record Boards can fit in the back of a pick-up truck or van, however, for larger 4' x 8' signs, we recommend using a trailer.
Why can't I ship to a PO Box or an APO Box?
UPS will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
Freight Truck shipments can only be shipped to locations with a shipping dock for proper unloading of signs and record boards.
Can items be shipped out of the United States?
At this time, we only ship products throughout the United States and Canada. For products shipping to Canada, please place your order over the phone with Customer Service at 800-558-1696. Note that products shipping to Canada will incur additional customs and brokerage fees that are charged by UPS/Customs and not Healy Awards. These fees are in addition to any shipping/handling fees you may have been charged by Healy Awards at the time of your order.
What should I do if an item is missing from my shipment?
Please contact Customer Service at 800-558-1696 immediately to let us know that you are missing a product from your shipment.
What should I do if I received the wrong product?
Please contact Customer Service at 800-558-1696 within 72 hours of receiving the product to let us know that you received the wrong product.