Below you will find artwork guidelines and sizing & resolution requirements for providing your own artwork along with frequently asked questions. If you have any questions, please don't hesitate to contact our Customer Service Department by phone at (800) 558-1696 or by email at [email protected].
What kind of custom artwork should I send with my order?
We prefer to work with Adobe Illustrator vector .EPS, .AI or .PDF files or Adobe Photoshop .PSD or .PNG files. Make sure to package all necessary files (fonts, links, etc.) and/or outline all text and embed all images. However, we can work with .JPEG files, but prefer that it is at least a minimum of 100KB in size at 300 dpi. If you have your logo in multiple formats, please send us the image that has the best resolution.
As a quality control measure, your instructions for personalization must be typed and sent with your order to ensure proper spelling on the finished product. Documents prepared in Microsoft Word format are preferred. Please provide color camera-ready artwork of your mascot or school logo. Photocopies and faxed copies are not suitable for reproduction. We can re-create your logo if camera-ready artwork is unavailable. If submitting a digital photo it should be at least 4 mega pixels in size. Electronic digital files in JPEG, TIF or EPS format should have a minimum resolution of 300 dpi at a size of 8” x 10”. If a digital file is unavailable, we are also able to work with prints and transparencies.
What decal print colors do you have available?
Visit our Decal Color Chart for all available print colors.
I have a specific color that is not in your decal color chart. Can you match the color for me?
Yes, please send us the Pantone Color Number with your order and we will match it as close as we can. There is an additional fee for PMS color matching. Contact Customer Service for pricing. Please remember that colors will show differently on different computer monitors. Also, keep in mind that all colors vary with the printing process and the color and the surface of the material. Colors can also change over time, and variations may occur which are beyond our control. Although we do our very best to maintain the highest possible quality assurance, we cannot always guarantee exact color matches. To best match your required color(s), we recommend that you send us a color swatch of what you want us to match.
Do I have to pay for artwork?
No, take advantage of our free artwork service. That's right - free! One of our professional designers will put together a great looking design based on your instructions and submit it to you for your approval. We will allow three revisions per design per customer. After three revisions, you may be charged for additional artwork changes, but our Customer Service staff will notify you if this is the case. Most of the time this does not occur as our experienced and creative staff will get you the artwork you are expecting the first time.
Can you print licensed or trademarked logos?
We cannot print officially licensed or trademarked logos as we do not have the license or trademark to print these logos. However, if you are the owner of a trademarked logo or have permission from the owner to use the logo, we will be able to print the logo for you.
Also, note that by approving the artwork proof we send to you for approval, you represent that you are the sole owner of all right, title, and interest in any artwork, designs, or logos you furnished to Healy Awards, Inc. that has been incorporated into the layout prepared by Healy Awards, Inc. You agree to fully indemnify and defend Healy Awards, Inc. from and against any and all liability, damages, costs, or expenses arising out of any claim that any artwork, design, or logo furnished by you to Healy Awards, Inc. or any portion thereof, infringes on the copyright or other proprietary right of any third party.
How long does it take to receive an artwork proof?
Artwork usually takes between 1-2 business days depending on the time of day that your order is submitted.